레드 루프 인 & 스위트 윌밍턴 - 뉴 캐슬

Clean room staff great

Do not stay here!! Me and my husband needed a place to stay due to a furnace problem in our home. We have a dog so this hotel was perfect. Upon checkin in I noticed we had 2 facecloths and 2 bath towels. We were staying for at least 2 nights. I asked the front desk and she told me housekepping would drop some off. Then next day I asked again as no one came. We were told they were in the laundry. What??? I asked 2 more times thru the day as someone took our original towels and trash. At 3pm I went to front desk and asked for towels. I was asked if I returned the original towels as they dont have them. I reminded her someone took then and she said they had to "check the cameras". I left, went to Walmart and purchased towels for us. Around 4pm someone knocked on my door and asked if we needed towels. This was after I called corporate who took my complaint and after calling the hotel and telling me that noone at the hotel was authorized to give us a set of towels. I have never had to ask multiple times for basic towels. Next, the residents were so noisey all day and night. Kids screaming and running down the hall at 3am. Someones tv was on 100 at 2am and they were yelling at one another while talking. I got no sleep and was told today that my repair is scheduled for Wednesday and I have located to another hotel until then.

You are so correct in asking if the room was neglected yes it was the bed give an appearance of being clean but it wasn’t.

Good

Staff not friendly at all, rooms old and everything broken in the room. Iron, Lights, phone all broken. Staff rude....