서튼 스테이더 호텔

The staff were absolutely lovely, very polite and helpful

We had the family room 8. Nice room. Beds were very comfy and it was really quiet. Everything clean and well maintained. We had booked bed and breakfast but were told that breakfast now has to be paid for in addition and they wouldn’t honour the booking. Very disappointing. The only other negative was that in the morning there was no heating on and it was freezing. Made having a shower painful!

A good sized room with ample bathroom space. Comfortable bed, plenty of hot water, good safe outside space to exersize our dog. Staff were very helpful and friendly, despite challenges. Food good and plentiful, friendly atmosphere in the bar. However, central heating was intermittant and despite regular contact from staff, manager wasn't willing or able to turn it on in evening. We were given a fan heater which helped overcome freezing temperatures. Unable to turn off vanity light in the bathroom and shower temperature control didn't work. This accommodation was good value for money and could be excellent with more investment into the infrastucture.

If you don't mind hearing someone weeing from the next guest room, then this hotel is fine. To be honest. We were disappointed from stepping into the property. We were greeted by a young girl who asked me to make payment for our pre-paid stay. I checked my emails and confirmed I had indeed already paid through expedia. She proceeded to ask me to make payment for breakfast, again, this was advertised as included as a "free breakfast". She then tried to tell us that only cereals are included, but miraculously after I resisted to pay due to it being advertised as included, she checked with a colleague and came back to say "they're being pretty chill today so I'll put you down for 8am". Very odd behavior! After that, she once again asked if I'd be happy to make payment for the room, to which I explained that I'd already paid. She said "okay well I guess you aren't going anywhere". Fast forward to 11pm, tucked in bed and we heard our neighbours come back to their room, through the very thin walls, and heard someone weeing in the toilet! Mental! We had an awful night sleep.

Comfortable clean room, friendly staff and good food and beer