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Room & bathroom was clean

Bed was comfortable and bathroom was clean. The windows were covered in condensation and ice and the carpet was wet. The front desk staff was not the friendliest however the lady in the restaurant was very kind. I would give this Marriott property a MEH…..

Great stay

We recently stayed at the Renaissance Asheville and were very disappointed with several aspects of our experience, especially given the expectations associated with the Renaissance and Marriott brand. • The front door to our room would not close properly, which was both inconvenient and concerning from a safety standpoint. • The bathroom sink did not drain properly throughout our stay. • Although the air conditioning technically worked, the circulation of air was not functioning properly, causing the room to feel uncomfortable and stagnant. • The room itself felt old, worn, and outdated, which did not align with the quality or standards we expect from a Renaissance property. • Prior to our stay, we specifically requested a king bed, yet we were placed in a double room. When we asked if a king room was available, we were told the hotel was fully booked, despite our advance request. • On our checkout day, housekeeping loudly banged on our door at 9:30 a.m., even though checkout was not until 11:00 a.m. After informing them we had not checked out, they proceeded to clean the neighboring room in an extremely loud and disruptive manner. Even after asking them to please keep the noise down since we were still sleeping, the disturbance continued. Overall, the lack of attention to room condition, guest comfort, and basic courtesy significantly impacted our stay. This experience fell well below the standards we associate with the Renaissance brand.

Beautiful hotel, conveniently located in downtown Asheville, room was quite and comfortable.