비벌리 힐스 플라자 호텔 & 스파

Place was immaculate, staff very attentive and extremely professional.

When I booked this hotel I did it based on the picture of the room that didn't have carpet due to my asthma ! Also I had a knee surgery two months ago so limited with going from lots of stairs . The room ww got was fully carpet & top floors with no elevator with 20 plus stairs . When I got to the room I stated having Asthma attacks & I called the staff if we could change the room . The only options was sencond floor with no carpets but still stairs which was difficult fir me to go in & out of the hotel . At the end they offed us a tiny room with no stairs but I didn’t want to pay same money for such a small room so we decided to leave & get another hotel which cost us more & lots of headache . They told us to contact Expedia for our refund which it took over two hours on the phone with customer service to be able to get our refund which we were greatful for amazing customer service from Expedia really . But I won't be booking with that hotel in future !

Staff was fantastic! Parking attendant was so courteous and helpful. I loved this property.

The team was amazing and room was beautiful

yes🙌