Juliet Boutique Hotel - Sunset Town

If you don't have tickets for the "Symphony of the Sea" show, rooms facing the sea are good because you can watch it from the second and third floors. The rooms are big, but the bathroom stuff isn't great. The shampoo and shower gel dispensers are badly designed and tend to fall, and if they do, you'll be charged 150,000. In India, hotels usually don't charge for small things like that and are open to feedback. But the hotel reception here wasn't open to it. For breakfast, they send you to a nearby restaurant that gives you one dish per person (only for adults!). The dish isn't enough for one person. It's weird because the hotel has its own menu, but they send guests out. Not very guest-friendly. Check-in is strictly at 2 pm, even if they have empty rooms, which is a common problem for visitors in Vietnam. Avoid "pay later" option here.

We reached the hotel 1 hour before the check in time. We requested for an early check in but the staff refused rudely without even checking our booking. I had a two year old infant with me who wanted to have feed. I requested the hotel staff to atleast provide me a room to feed my cranky baby- she outrightly refused and asked me to feed him in common washroom. It was my baby’s birthday so we reqested for a complimentary cake for him much in advance. They responded on the day of check in that they won’t do that. All this when they have a speacialized bakery in the hotel itself. The room was spacious with good ocean view, however, there was a constant foul smell for which they had kept room freshner in the elevator. Lastly, they don’t have a restaurant of their own and they provide breakfast coupons for a nearyby restaurant. The said restaurant is very tacky with limited food options. There was no veg food options. The restaurant was quite dirty. Overall okayish stay with a good view but rude staff. Not recommended for family.

The family room has a fantastic view of the shows and fireworks. The family room includes two spacious bedrooms. The staff were very helpful. When I have the chance to return, I will definitely stay again.