라 퀸타 인 & 스위트 바이 윈덤 래커와너

I attempted to leave a review on the hotels website but have yet to hear back. The check in and room were nice but the cleaning staff woke us up at 8:30 am and attempted to enter our room. Check out is not until 11. We are extremely upset by this because we were in town for a funeral and were physically and mentally exhausted. We just wanted to sleep in until closer to check out. If we had not put the dead bolt on and the cleaning staff was successful at entering the room, this would have become a legal matter. Being woken up, disturbed, and then almost having someone walk in our room is a huge invasion of privacy. We hope this issue can find some sort of resolution. We are disappointed and no longer have trust. It made our already very sad trip, even worse.

It started with the check in process. I had already checked in online and had to renew the process after a long drive. Then they did not have a luggage cart and proceeded to give us a room on the top floor after telling us that we had been booked on the first floor making it convenient to unload luggage. The clerk then changed us back to the first floor and extended our time checking in. That evening the climate control was not working and was set at 64 degrees and the heat ran all night making it extremely hot and uncomfortable to sleep. Noise upstairs as well was waking us up early....just not what I expected for the price of the room.