더 하이랜더 호텔 아이오와 시티, 어센드 컬렉션 호텔

The suites were large nice having connected rooms staff was friendly it’s a bit dated but clean pool area is awesome

The room needs remodeling. They seem to have really poor staffing. Breakfast was two hours late because the staff didn’t show up. The pool had a bunch of hair in it because maintenance was out and no one else can run the robot, etx

Overall we had a nice stay, but I guess we expected more for the premium price tag. The hotel is a blend of beautiful areas, and run down areas and somewhat dated rooms. We stayed in a balcony room overlooking the pool which my kids really enjoyed, and is unique. Be aware of the noise in the evening though in these rooms as the old wood door to the balcony is not soundproof/sealed. It also was completely missing the drapes (just screw holes above) to close out the light from pool area. Room had older carpet, and somewhat dingy bathroom, but beds were fine. The restaurant with the arcade was fine but don't expect it to be fancy. Many of the arcade games were broke. The room door locks throughout the property were temporarily not working, leading us to need to leave the door unlocked or cracked when coming and going, which is unprofessional for this sort of hotel. I realize they are working on that, and it was over Christmas. Staff were friendly, but the entire hotel appeared to be understaffed, with most wearing multiple hats (front desk person was also serving food in restaurant at same time and walking guests to their rooms to let in, bartender was working in the pool area, etc.). Breakfast food was good. So overall we had a fine stay, but this place needs some physical and operations work to be considered a four star hotel.

The staff go above and beyond. We had a very special birthday to celebrate and the kids had a blast! The pol area is fantastic, and WARM, fun arcade, great room service too.

Card maker was down and needed to be escorted to our room. Restaurant was never open. Bar was limited to a makeshift bar in the lobby. Told only 10 rooms occupied that night, yet they put people (noisy people) around us. Wall blistered and peeling from water damage. Fridge was very loud and damaged. We unplugged it.