툴스 힐

Had a decent cooked breakfast; disappointed to find out after check out that our deposit was refunded less a charge for £4 , which we assume was for the orange juice we asked for at (the pre booked) breakfast!!!

Incredible vibes and a lovely pub, too. A great place to stay, and so close to the ThamesLink.

The hotel is set above a beautiful bar. The staff are friendly and helpful, and the room was warm and comfortable. The bathroom was spotless and I really enjoyed my morning shower

Parking behind the hotel made it super easy to get in and out when renting a car. Yummy food as well in the restaurant / bar. Staff was very helpful and accomodating.

We were told we had been upgraded on arrival and went to our room to find two bags of crisps and two cans of drink with the tea and coffee. There were no visible signs to indicate these came at an extra charge so assumed they were complementary with the upgrade. After checking out an extra charge was put on my card and I was told it was for these items. Really disappointed with this as it was very misleading. I was told a price list was included in the basket, there was none as we specifically checked just in case. After explaining the circumstances and requesting a refund I received a very brusque reply saying there would be none. A shame as we would have returned otherwise.