하얏트 비비드 그랜드 아일랜드 칸쿤 - 성인 전용

We upgraded to the vantage club when booking, rooftop pool was extremely cold during the duration of our stay. Did the vantage club breakfast on the rooftop and waited for over an hour for our food, when it arrived, it was cold. It was quite pricey to upgrade to vantage club and the resort did not make it feel like it was worth the money. The New Year’s Eve dinner was terrible and our server rushed us out of the restaurant. The resort confirmed to add the birthday package to our stay for my wife’s 40th birthday and upon arrival, there was nothing done to help us celebrate despite confirming with them in advance of us arriving. Service was generally ok however, when asking for beverages that were non alcoholic, or even for simple items like condiments, certain staff made it feel burdensome. Some staff even asked for tips outright like it was expected even if the service wasn’t good. Overall, if you’re looking for a higher end stay, go to secrets. They actually make you feel like you are getting value for your money, unlike this Hyatt resort. Very disappointed with this resort given the money we paid for it.

The view is amazing and the pools are wonderful. The staff are very friendly and helpful — thank you so much for organizing such a wide range of activities. The margarita class and float yoga were my favourites and definitely highlights of the stay. The food is excellent as well; I highly recommend the Italian restaurant, Aglio. It would be great if the pool water could be a bit warmer, and the rooms are not very soundproof. We could clearly hear people walking, talking loudly, and noise from the next room around midnight. Overall, a great stay with beautiful views, fun activities, and excellent dining! :)

The rooms were nice. The pools were too small for the size of the hotel. The beach club was too small and not modern enough isn't that on the ocean so they need to have a bunch more fabulous peace club. The food was good and the service was nice. The spa service was nice, but they don't have an actual Spa so they just converted hotel rooms and that's a little tacky.