홀리데이 인 익스프레스 & 스위트 이스트 아마릴로 바이 IHG

Excellent

Ac/heat was broken and made an awful noise all night, people above us made banging sounds all night … we literally got no sleep- light were missing light bulbs- looked like black mold under the sink in the bathroom

Check in staff were difficult. Problem with out room required me hanging up the room phone after 5 mins on hold to call from my cell so she would actually answer. Breakfast was stale af. Really disappointing for a brand I expect better of.

The sink in the bathroom did not drain properly. It took about 5 min to drain after washing hands. The shower curtain was not long enough so after a shower, there was water all over the bathroom floor. After sopping up the water with a towel, it was obvious that the floor was dirty. I always use Clorox wipes when entering a hotel room, this hotel room was not clean. There was an ozone generator left on the desk In the hotel room. The morning after our first night, I told the front desk person about all the problems. He looked down at a piece of paper and might’ve been writing them down or pretending to. He did not apologize or say one word so I just left. When you pay that much money for a hotel, it should be clean, the sink should function and the shower curtain should be long enough and there should not be an ozone generator in your room. We did not even get an apology, there was no response. We will never stay there again.

Clean