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I had stayed here for a few years prior when it was a Marriot property. The change in ownership led to a lot of things going downhill. There was no breakfast that was advertised - the coffee in the pots must have been in there for weeks since it was last made and same with the water in the container. The staff was nice when they were there. My second night, my keys did not work when I got back to the hotel. There were other couples in the lobby waiting to get checked in since 7:30 PM and/or get their keys fixed. We waited until after midnight for a staff member to come in and take care of us. It was unacceptable. My things were in the room and I had no access to them and no way of contacting the staff at the hotel. I called Expedia and they attempted to contact the hotel. When they could not, I was told that they would send an email - as if they'd respond to an email and fix the situation when there was no employee in the building. I then called the non-emergency Albany police line and was told there was nothing they could do. Our only point of contact was a girl who looked like she had been doing drugs showing up and saying that "someone would be there shortly" every hour or so. Nobody showed up shortly. She did not work for the hotel, but had been staying there long-term. I attempted to get a refund through Expedia as there was no staff behind the counter upon checkout, just the cleaners. Expedia could not reach a manager for days and get a refund. Unacceptable.

Canceled my reservation without notice.

I was staying in Albany for one night to attend an event. It was a perfect and affordable choice.

Recently stayed for one night and it was horrible. First of all, we booked a double bed standard room and was told no more when checked in. Then they gave us a smelly room with clogged toilet, pillows smelled awful. Would not ever stay again.