쓰리 애플스 레지던스

This hotel is a joke!!! It is a shame that it is listed by Hotels.com. I hope and I am sure that it is gonna be unlisted from now on. When we arrived at the hotel the manager told us we're going to be relocated. He took us a couple of hundred meters across the street and wanted to accomodate us in a dodgy flat. I told the man this is not what we've paid for and we got into a dispute. He was very rude and started swearing as was very unproffessional. I got in touch with Hotels.com and they helped me with relocation to another hotel. I am very pleased with urgent and very proffessional help I received from Hotels.com when this situation occured. In summary, DONT ever book this hotel!!!

This chain has three properties at different locations. The company expect their customers to check in at head office located near Taksim Square and then move to the reserved property. However the company does not mention this condition anywhere on the reservation sheet. I had two bookings at different dates with this hotel. During my first booking , I went to the property , I had booked. The premises were locked and nobody was attending the same. Finally we stayed elsewhere . Subsequently we came to know about this matter and for the second , we stayed at this property. We faced lot of hardship on the matter and the management was too casual on this issue.