맥도널드 올드 잉글랜드 호텔 앤드 스파

Great location, beautiful views from lounge and breakfast rooms. Little bit tired in places but would recommend

Breakfast was quite a poor standard. Improve variety of everything and increase the stations. Install a decent coffee machine to give a variety of drinks rather than the insanely strong pot of coffee that was too strong to stir never mind drink. Install toasters and bread station with bread loaf selection and artisanal rolls. Hot trays with large scale food production rather than individual serve to table. Lose the tinned fruit and serve fresh produce. It’s mean and outdated. Guests expect a very good breakfast and this was not.

Good afternoon, I am sending an email in regards to my stay at the Macdonald Old England Hotel and Spa last night, checking out this morning where we had 2 bedrooms. Unfortunately, the experience was extremely disappointing and fell well below the standard expected of your hotel. Throughout the night, we were subjected to persistent loud pigeon cooing and repeated thudding against the window, which was jammed shut and very dirty. Although bird deterrent spikes were fitted to the window still, a section was clearly broken or missing, allowing pigeons and black birds to sit there throughout the night, repeatedly banging against the window and causing constant noise. This disturbance continued for hours and made sleep almost impossible. In addition to this, there were loud banging noises from downstairs during the early hours, as well as clearly intoxicated guests causing significant disruption in the hallway at around 2:00 am. The combined impact of these issues resulted in a severely broken night’s sleep. A quiet, comfortable room is a basic expectation, and the level of disruption experienced was completely unacceptable. We are extremely unhappy with this stay and feel it represents a failure in both guest management and basic maintenance. Given the circumstances, I am requesting a full refund for the night. I would appreciate this matter being taken seriously and look forward to your prompt response. Kind regards, Peter Buxton Room 240 and 239

Dear McDonald Team, We booked our stay to enjoy the pool and spa facilities. On arrival, we found the pool was extremely cold due to a boiler fault and unusable. We were not informed of this before arrival or at check-in. This significantly affected our stay and meant the break did not meet expectations. We believe a partial refund, discount, or a complimentary night would be fair compensation and look forward to your response. Kind regards, David

Could do with more staff at breakfast as we waited 10 minutes with staff avoiding looking at us until we got a table.