라 퀸타 인 & 스위트 바이 윈덤 셰르츠 산안토니오 셀마

I liked it the rooms were very clean

The room was ok. The elevator was nit working and we had a room on the second floor.

We arrived to a broken elevator with no rooms left on the first floor, room was dirty, no linens for the fold out couch, only 2 towels when reservations clearly stated 3 adults, room was never vacuumed as there was dirt, dust, and trash on the floors, sheets had dark hair in them with a blood stain on the sheet making me believe they were never changed before arroving, zero housekeeping service provided even though it was requested, and much more. We have stayed here numerous times but this last time i'm pretty sure it will be the last time after how bad it was and for 2 nights was almost $300!! Absolute no longer worth the price! I did complain to the front desk, even asking to be moved but was told they couldn't make any changes which was ridiculous considering the hotel was absolutely not sold out, but got nowhere so corporate will be contacted!

Elevator didn't work. We had to find other place

I’ll start with the good things. room was nice, clean, beds were really comfortable and it’s a really quiet place. breakfast is okay, not a lot of variety but everyone can find something nice to eat. a lot of stores are close to the hotel and it was very easy to check in and check out. Now, I reate it 3 stars because if you pay in cash you’ll have to leave a $100 deposit (that wasn’t noticed two days before when I called them to ask them) and then the really bad part was the elevator. they have two, one was not already working when we got there and two days later my family got stuck in the elevator (it made loud noises the entire time since we arrived) and they couldn’t fix it so we had to use the stairs from the 4th floor. that was not good at all. I know I wont stay here again, but if they get to fix it, then this is still a good option to stay.