홀리데이 인 레밍턴 스파 - 워릭 바이 IHG

Everything

Booked two rooms Queen and twin room. Was given wrong rooms at check in they had given my son and his 13 year old daughter a double bed, took ages to fix although male member of staff did arrange room Chang. Then my key wouldn’t work.given a different room. Put our bags in went straight out. Food was supposed be available from 10.00 but we had to wait till 12.30. No brunch menu available. Doubled up on one of the orders. Coffee and Chocolate machine weren’t working. Didn’t hardly sleep as loud humming noise in the room all night. In morning noticed toilet roll holder hanging off the wall as was the knob in the shower. Although we were only staying one night was not happy. The male receptionist was really polite and helpful. When I gave my key card back and told female receptionist, she said she would let maintenance know. Would not recommend. Chose this hotel because of reviews!!!!

Very good breakfast selection. Just realised that I missed the suitcase stand because it was tucked away in the hanging cupboard. Your excellent staff deserve some extra help because they have too much on their plates. The place is understaffed. Good value for money.

Too many dogs in the resturant.. even on the lead they were sniffing towards to the buffet and were pretty close

We only stayed for 1 night, hotel was very quiet before Christmas. Staff were friendly, a little slow at the bar area. I think short staffed so lucky it was quiet. Clean room, breakfast and service was good. Lots of choice and nothing too much trouble.