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Magnificent building, up graded room

My husband and I stayed at the Royal Bath Hotel, Bournemouth, on Saturday 24th January and experienced very poor service – we understand other guests raised similar concerns. We were in Room 573, which was cold (estimated 14-17°C) on arrival. I reported this to reception, who said heating operated on a timer and would start soon. After waiting two hours with no change, my husband returned to suggest bleeding the radiator. A manager attended and did so, but the radiator only became lukewarm and failed to heat the room before the timer switched off. We tried to run a hot bath, but the water was not warm enough, and the bathroom towel radiator was not working. This was unexpected as my husband stayed here two weeks prior without issue, and we understood the hotel holds a four-star rating. When we raised the issues again, the manager seemed reluctant to help. He agreed to switch heating on but said no thermometer was available, and gave no valid reason for the bathroom radiator not working. To our surprise, he said: “This is not the Hilton – in fact, this hotel doesn’t even have any star ratings, so you shouldn’t really complain.” He provided extra blankets and overrode the timer, but this came too late. He offered free leisure access, which we had already paid for, with no other compensation. We booked for a pleasant break, but this was completely ruined. We trust you will address our concerns appropriately. Regards, Wahid Faquir

The hotel was lovely. The room was in poor state and needs a good update to justify costs. Breakfast was sadly below a good standard and not value for money. Bed linen very clean and the bed was very comfy. Overall, 5 out of 10.

Gammalt, slitet, dålig säng, inget tryck på vatten i dusch och handfat, kallt på rummet och dom städade inte rummet en ända gång.

Staff all very friendly! Lovely lounge area to sit and have a drink. Great location.