더 웰컴 호텔, BW 프리미어 컬렉션

Clean room excellent staff

Hotel with so much opportunity but sadly lacking the finer touches that would make it such a better experience Rooms & much of hotel are very dated but clean Staff appeared very stressed and would suggest more needed Spa could be lovely with a bit of TLC, especially the changing rooms. The relaxation area was freezing. The treatment was goof but the surroundings area let the experience down. No ekectric chargers available and this was one of the reasons I booked the hotel.

The grounds are beautiful The hotel bar & restaurant areas are pleasant - rooms are very basic although clean - the corridors are well worn but again clean The spa was pleasant although well worn like the hotel. With some TLC it could be lovely - cafe area was cold and very basic as was the spa ‘ relax area’. Very well worn changing rooms with no locks on changing lockers The massage however was very good. Breakfast was of good quality, we ordered a prosecco afternoon tea for 4pm, we asked 3 people when it would be served - it eventually turned up at 4.50pm - very basic -2 squares of dried up cake 2 pieces of some kind of dry tart?! 2 dry scones and a few sandwiches- one tea cup between 2? no prosecco! I did raise it and the restaurant manager told me I had received a ‘ spa tea’ in error ( although I was sat in restaurant?!) and took away top tear of cake only to bring back the same with a few strawberries placed on top ?! Again a real shame as it could have been lovely in a nice setting. The reception staff appeared highly stressed, they were trying their best but it appeared they were short staffed No electric car chargers worked and this was one of the reasons we chose the hotel

Fine

Tremendous building Super friendly staff Highly recommend