We were extremely disappointed with our experience at Mia Reef Isla Mujeres. We had booked an upgraded villa room type, expecting a higher-quality stay, but what we arrived to was nowhere near what was advertised. We ended up leaving immediately after checking in — we didn’t even unpack — because the resort’s condition was unacceptable for a 4-star all-inclusive.
The property overall felt neglected and run down. Outside, there was trash scattered around the grounds, broken outdoor speakers, dirty restaurant windows, and workers performing technical maintenance in guest areas. Nothing appeared clean or properly maintained.
Our “upgraded” room was in even worse condition. It was outdated, dirty, and barely livable. There was a tiny mini-fridge placed directly on the floor with rust around the bottom, water-damage stains on the ceiling, broken light fixtures, stained curtains, and stained cushions on the balcony furniture. The bedding situation was also unacceptable — one queen bed and a cot for two adults and two children, despite booking a villa category.
Dirt and dust were visible along the baseboards and where the walls meet the ceiling. Several fixtures, including the faucet, were rusted or heavily worn. To top it off, there were no towels in the room; they had to be brought separately.
Overall, the condition of the resort felt more like a cheap roadside motel than a 4-star island property. The photos and descriptions online were extremely misleading.
There was no hot water not even warm water and the staff knew about it and made no effort to address the issue. Other guests discussed the same issue with us.
JC the waiter was awesome. Tito’s is top shelf lol
They did not have any domestic beer, food was mediocre. Beach area was nice.
We love going to Mia Reef but every evening there needs to be more of a variety of music played by DJ and not just Hispanic. We would have liked to have had a variety of american dance music to enjoy. Old and new
This was the most disappointing and falsely advertised hotel room that I've ever stayed in. I paid almost $400 for a deluxe ocean view room, and based on all of the pictures and the fact it was advertised as ocean view, I would've expected to see the ocean. This was not the case. While sitting on the balcony, the only thing that I had a view of was a slatted wall that hid a bank of air conditioning units. So not only did I not have a view, the only thing I heard was the loud hum of the mechanics of the air-conditioning units. I filed a complaint with Expedia on the blatantly false advertising however, the hotel refuses to respond to Expedia. My advice is not to book at this hotel. There are plenty of other options on the island where you will not be a victim of bait and switch pictures.
We greatly appreciated the attentiveness to us after I expressed wanting to upgrade our room with our Expedia Gold status. The staff at the hotel are always awesome and super friendly. Resort itself is clean and beautiful. The Mia will always be one our favorites that we visit at least once a year!! Thank you again!!
