더 임페리얼 호텔

Really enjoyed our stay in this wonderful hotel, such full of character and beauty throughout. Service was excellent and staff were very pleasant. Absolutely no negatives in this short break. Brilliant.

Room was extremely dirty hadn’t been cleaned for a very long time

Rooms where spacious and homely. Staff where all friendly and happy to be in their work.

There was a good choice of food and drink the staff were very good

On arrivalI I found my check in fast and friendly. I opted for the earlier check-in .from the moment I got to the desk to the key in my hand was within four minutes. The lobby and hotel areas are as you was expects from a historical building .they look stunning. However on closer inspection suffering from time.but to modernise would be to destroy the character of this building. The staff make this hotel, friendly and engaging. At the time of my visit the hotel was running at low occupancy and Work was being done so staff were not able to work in there normal manner however adapted well I found service excellent. My room was clean and large. The mattress was clean but very uneven. also allocated a room across from a service door which disturbed me in the night a few times one time at four in the morning however this was only my experience and doesn’t reflect on the hotel as a whole. Dining, I found the food in the evening very well presented and served. Fairly priced .Breakfast again well served and reasonable choice. My only criticism would be I found the bacon hard having suffered under lights and the use of liquid egg for the scrambled eggs,this is only preference. To end I would stay here again. Its selling point is the staff,location and the building.But parking over night is going to £14 for my three nights stay £42 parking.£98 a week.Is a hard pill to swallow. Maybe give a discount for over night guests or on multiple nightsto feel there getting something.