머큐어 훌 그레인지 파크 호텔

Clean room, good facilities

The room was fine but we had upgraded and it was the farthest away fro m everything on the first floor the staff were fine but said the privilege rooms were all that far away and even a disabled room was that far away but on the ground floor

Lovely night. Staff were great and a fantastic breakfast.

rooms are clean , decent breakfast buffet, good location

We have stayed here several times as the location is excellent for our visits to see relatives. It has become apparent that this hotel requires significant investment and updating. The rooms are pleasant enough and the beds comfortable, but they are looking tired . On this visit, we booked a Privilege Room, but it didn’t feel like an up grade. It was cold on entry and didn’t warm up much despite having the heater on permanently. The bathroom just isn’t up to standard - no heated rail so towels don’t dry, no shelf, no hooks and of more concern, no grab rail in the bath/shower and no non slip mat. We did ask at reception for a bath mat but nothing appeared. On top of that, there was the fire alarm at 2:30 am one morning (false alarm) for which no hotel staff appeared to be in control of. The breakfasts are usually good here though one morning the hot food items ran out and were not replenished for some 10/15 minutes. We have some sympathy with the staff who generally do their best though as with many places, there are not enough of them. We would stay there again due to the location but improvements would be appreciated.