The hotel reception area was very welcoming and the staff extremely friendly and polite
The room was spacious,light and very clean
The bed very large and very comfortable
Will certainly stay again
room ok, bathroom a little dated and shower curtain was torn.
Shower gel pot was empty - but shampoo pot used instead (these things should be taken care of when the room is prepped for new guests.)
Room temperature was unnecessarily warm..even with the control at its lowest setting it was still spewing out warm air..almost too warm to allow sleep.
The room had a noticeably odd smell about it - borderline very unpleasant (musty/stale food) - definitely not as it should be.…but for £173 a night in London, I guess you just have to accept these things.
At 9am the maid knocked on the door, called out and simultaneously opened up our door before any real attempt was made to see if we were in residence. The wife had to leap out of bed and summarily tell the maid to get lost and come back later. 9am is far too early a time to be expecting guests to be gone from their room, unless you already have clear evidence that that is the case.
On the plus side:
The shower water pressure was possibly the best ever…and the breakfast was quite good, (other than the fact that there were no bread rolls provided..which was rather odd.).
In truth we expected better. We could have complained when we checked out, but all you’d get is “oh I’m really sorry..” (but I couldn’t really give a toss).
Next time we’ll go back to the Leonardo - it’s twice the price, but 10 times the quality.
I welcome the upgrade to a suite but despite being beyond their control, the very frequent train noise is an issue. The rooms are tired and I had the previous occupants toiletries left in the shower.
Breakfast was a car crash, food ok but far too crowded, hectic and noisy. I know it's a busy hotel but I have stayed at busy hotels before and they have been nothing like this. I would rather skip breakfast and not have the trouble. I note, I have stayed here before and this is always the case with breakfast so I should have known better but they had given me a breakfast voucher this time so didn't want to waste it. I should have still gone out for breakfast.
The room was clean but a little tired, There was a lot of noise from the adjoining room and train line. The staff informed us incorrectly about the bar times, and feel that this spoilt our experience with you. We also were put into a spill over room for breakfast, which when carrying hot food and drinks from one room to another posed a real risk!
We don’t feel that we will stay with you again.
