Dear [Hotel Name] Team,
I stayed at your hotel on September 11th, and although it was just for one night, the experience left a lasting impression.
It happened to coincide with the London Underground strike, and I was unsure how to reach my destination. I asked the porter, Aleksandor, for help. My English isn’t very fluent, but he was incredibly patient and kind—he clearly explained the directions and how to navigate the situation. He even helped me refill my water bottle, which I truly appreciated.
At check-in, I was warmly welcomed by Karca, who was polite and friendly, making the arrival process smooth and pleasant.
I also loved the red water bottle provided in the room with “London” printed on it—it was both practical and a lovely keepsake. The breakfast was excellent, and the hotel’s location made it so easy to reach major attractions.
Overall, it was a wonderful stay, and I will definitely recommend your hotel to friends visiting London for the first time.
Warm regards, Isabel
FRUKOST MYCKET BRA
RUM RENT MEN SÄNG VÄLDIGT OBEKVÄM FÖR 2 ÄLDRE PERSONER.
Yeri oldukça iyi rahat konforlu
I think some of the reviews here are misleading. The Strand doesn’t have air conditioning (that you can control, anyway) and we found our room too hot. You can open the window slightly but the street is very busy and loud. The noise isn’t too bad when the shutters are closed at night but if anyone is in an adjoining room be prepared to hear every word they say. There is no sound proofing on these rooms.
Also the front desk staff are pretty disinterested in helping you - if they don’t want to be asked where the gym is, perhaps they should list it anywhere in the room or their website (ground floor, fyi).
Overall very expensive for not a particularly great hotel. I wouldn’t stay here again.
Great location. Walking distance to many attractions and public transportation. Room was clean, bed was super comfortable, shower had good water pressure. Cost of breakfast was reasonable, especially when paired with coupon for skipping housekeeping. Water refill stations by elevators were very convenient. Fantastic hotel. Would definitely stay there again.
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