Kettle didn’t,t work and no t.v remote so as I was going out I mentioned it to the receptionist who asked if it was o.k. To enter room and rectify the 2 problems and was never done!
Checking we were told the wnumber. Then although we were staying for 2 nights our room keys stopped working after 1 night. There was no cleaning of the room while we were there. But it is a cheap hotel in the middle of Loughborogh with cheap on site parking.
It is hard to say anything positive about the Ramada Wyndham.
Car park is accessed via a very narrow alley with a sharp turn at the end into the carpark with the exit just as bad.
The room had numerous faults, No Shower Curtain, Quilt was non existent, lights not working, Wifi never worked, radiator red hot and temp could only be control by opening the windows.
Room was only made up once during the 5 nights stay only after requesting it on at least 2 occasions.
I was offered another room but the pass card didnt work, pass card later failed on room I was staying in and there was an issue to locate a key for the room.
The only positive is the Hotel is located in the centre of Loughborough with plenty of food outlets as no food is available at the hotel.
I will not be staying at the Ramada again unless there is no other alternatives available for the duration of the project.
The hotel was completely run down and in need of refurbishment. We booked two rooms. The curtains were torn in both rooms and the pillows were tired! The bedding was not crisp...all the decor and textiles were well worn.
The hotel was advertised as having a restuarant. We expected to book breakfast as we had an early start the next morning for a sports event. At check in we were informed that the restaurant and bar were both closed and there were no alternative facilities apart from Esquires coffee shop along the road.
This hotel is not up to the usual standard of bookings through Hotels.com. it does not deserve the endorsement of Hotels.com.
Bitterly disappointed.
Room could have done with some tlc, bed was clean and comfortable. Triple room was a good size. Had a few issues when we first got there, however staff sorted it quickly and efficiently. Would definitely stay there again.
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