베스트 웨스턴 산 디마스 호텔 & 스위트

We stayed here 8/1/25 the night before a family funeral. Around 8:00pm we began hearing the persistent sound of a woman's voice in the room next to ours. We couldn't make out any words, but it sounded like an audio book or some kind of meditation tape. At 2:00am, I discovered that our room phone was dead and had to call front desk from my cell. The clerk offered to move us, but having unpacked already and being exhausted from our long drive, we declined. He said he would take care of it. At 3:00am I went to the front desk to follow up, and the clerk kept changing his story — first he said that knocked on the room's door and then called the guest with no responses, then he claimed he "wasn't allowed" to disturb guests. Finally, he gave me a business card with an email address and said to contact the general manager. A nonworking phone is a safety issue, and guest comfort was clearly not a priority. I emailed the GM twice requesting partial restitution and never received a reply. No accountability at any level. If guest comfort and safety matter to you, I recommend choosing another hotel.

The staff great. I did not like the ticket requirement for breakfast and the lack of variety. While the food is made or order, you have to wait to get it and if you are in a hurry to get out this is an issue. The bread is the large slice type, which doesn’t work in the small toaster. You have to put it in side ways and only half the bread gets toasted. In the room you only get one small container of soap so you either use it to wash your hands or for the shower. And I am not sure if it was an oversight or not, but there were no face towels in the room. Makes it hard to take a shower with a small bottle of body wash soap and no towel.