Great location, amazing staff
The room was small and clean. However the heating system is so old that the unit in the room clicks on and off every 20 seconds and sounds like an airplane taking off. We could not sleep at all with all this noise so got up at 2 am to turn off the system. The room cooled down but we were able to get a couple of hours sleep before our big ski day.
Average. The rooms did not meet what I expected from the photos. Not a place for a romantic couple. Okay for as a family stay. Note one elevator and some rooms are on a seperate floor as you have to take stairs even though you still need to use the elevator.
The location couldn’t have been better for skiing (which we didn’t do) and just enjoying the village. The room was spacious and well laid out, and while older, the bathroom looked recently updated. The staff was all very friendly and helpful, but my FAVOURITE thing about the hotel were the fireplaces! A REAL fireplace that we thoroughly enjoyed. You must use special preformed logs from the front desk but the first one is free, and any after that are only $5. Well worth it for hours of warm flickering light, it’s so peaceful.
On Christmas eve they delivered Rocky mountain chocolates (YUM) and a bottle of wine to our room, a very nice unexpected gift.
I would definitely stay again.
The only downfall was the pool and hot tub were closed, and this is not mentioned when booking.
I did get a text from a general manager welcoming us and letting us know, but at that point it was too late to cancel without being charged.
Disappointing as I was truly looking forward to a warm soak Christmas eve and a nice swim Christmas morning.
I will say we did receive LOTS of correspondence from various managers before, during and after our stay. I don’t think I’ve ever felt that my experience and opinion mattered more than it did to the management of this hotel and it was APPRECIATED! Overall a fantastic experience with very comfy bed, nice clean room, good service and a great price for the area.
The room was not what it showed to be on the pictures. We booked 3 rooms all three rooms had stains all over the couches. The washrooms were dirty and not cleaned properly including hair in the stand up shower in one of the rooms. We checked out right away the moment we looked at the room after check in.