The place is great, but between Expedia and the Hotel - apparently there were some hidden fees by the hotel and this was not explained at all until check out. This needed to be explained better either by expedia or the hotel
Pros:
*Staff were friendly and pleasant, always greeting us on the way in and out.
*Location is good. It was very close to the Empire State Building and close enough for us to walk to Times Square.
*Charming heritage property
Cons:
*It was excessively noisy at night with drunks yelling on the street out front. Garbage trucks could be heard at all hours of the night. We used ear plugs, but still could hear lots of noise on the 4th floor facing 35W street. It was hard to get a good nights sleep.
*the bathtub was like riding a wave as water got under the resurfaced tub structure and the faucet constantly dripped.
*The room could use a refresh.
Overall, the property was okay, but at the price we paid, we expected more.
Its clean. Staff is nice. Location is amazing. But make sure you read the fine print. Apart from a incident fee of 50 $ a night that u have to pay upfront, THEY ALSO charge a resort fee of 45 a night... i tols them i was not aware of that and they said i need to reaad the fine print. I like it qhen hotels include all charges upfront. They even messaged me about the extra fees after i booked and stil failed to mention the resort fee.
Great boutique hotel, great location, very walkable. Many restaurants and shoping in the area. The staff was friendly and helpful. The room was clean and comfortable.
Awesome place with great staff…many had cheerfully informed us they had worked there for years. Cleanliness, friendliness, location, and accommodations were wonderful. We will definitely be back and will recommend to family and friends!
Thanks,