호텔 벨라 피렌체

Staff was amazing, rooms were clean. Great experience!

Great staff. Clean room

This property is more like a hostel than a hotel. Do not stay here if you are looking for any onsite service or amenities. Nothing described in the listing was available when we stayed. We were looking for a very last minute place to stay in Florence. I booked this hotel because the listing described on site parking, breakfast and coffee in the lobby, a bar and lounge and it was in a desirable area. There were many positive reviews so I overlooked the negative ones. The room was very dirty. There was hair and other filth all over the bathroom, the walls, shower and mirror were very dirty. The floors in the room were also dirty and the blankets for the beds were also covered in hair. There is only a staff member on site from 3-6pm, everything else needs to be communicated through WhatsApp and that is unreliable and some questions went unanswered. When I asked the staff about the discrepancies between the listing and the property I was told that the listing was for a previous property the owner owned and the things I was asking about were not available. Additionally, the room keys for all guests were all left on a table unattended in the lobby along with forms that clearly displayed guests first and last names, which was a serious safety concern for us as two women travelling together. I would not recommend this property to anyone.

The hotel was very easy to walk to from the train station, even with a lot of luggage. The check in process was simple and the man at the front desk was super friendly and helpful. The room was clean and has everything you need. Plus the AC works well and the windows are very good at keeping at the street noise. The AC unit did make a noise in the middle of the night. But by then the room was cool enough. So we were able to turn it off and go back to sleep. Overall, a very good place to stay overnight and I would book it again.

Every thing was perfect. 😊